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SAFARI Montage® Version 4.2.x

Product Release Information

Releases & Dates:
Customer Support:

SAFARI Montage
4.2.10 - 07/16/2010


This document contains the release notes for SAFARI Montage 4.2.x. This is a full release of the SAFARI Montage System and the following sections provide details to its release.

New in this Release

  • SAFARI Montage CreationStation® Module
    • Web Links
      • Provide access to videos, audio, images, web pages or any other web-deliverable resource within SAFARI Montage
      • Create, meta-tag and manage within SAFARI Montage CreationStation
      • Upload single Web Links or in bulk
      • Search includes Web Links filtering and a Web tab to group the results
    • Supported File Formats
      • Support for iWork® file formats
  • Administrator
    • Content Updates
      • System will check nightly for select Content Package updates
      • Administrators can setup a download schedule and allocate bandwidth for download times

Supported Content Packages

  • Audio Clips With Supporting Still Image
    • IRC: History Pictures
    • IRC: California History Pictures
  • Interactive
    • Visual Dictionary
  • Still Images
    • Schlessinger Image Library
    • World Factbook
    • Paintings by the Masters
    • Images From NASA
    • IRC: History Pictures
    • IRC: California History Pictures
  • Video
    • K-8 Core (2010)
    • 9-12 Core Content
      • 9-12 Core
      • 9-12 Expansion
    • K-12 Core (2010)
    • K-12 Super Core
    • Additional Schlessinger Media® K-8 (2010)
    • Additional Schlessinger Media 9-12 (2010)
    • K-6 Supplemental
    • Eyes on the Prize
    • Career Clips1
    • BestQuest Teaching Systems®
      • Algebra'scool®
      • Math'scool®
    • Almanac Newsreel
    • National Underground Railroad Freedom Center®
    • Reading Rainbow®
    • The Video Encyclopedia of the 20th Century®

Installation and Upgrade Notes

  • Installation and Upgrade
    • See the SAFARI Montage 4.2.x Upgrade Instructions tab above.
  • Minimum System Requirements
    • See the SAFARI Montage 4.2.x System Requirements tab above.

Release Details

  • SAFARI Montage Version 4.2.10
    • Pre-configured button sets added to control devices via the serial port of a Pathways SM Classroom Media Controller
    • Expanded SAFARI Montage encryption methods
  • SAFARI Montage Media Player
  • Corrected Issues
    • Database maintenance stalling at 40 – 70% instead of loading the login page
    • Enabling function for "Allow Remote Access"
    • Internal database error associated with video playback
    • Expansion servers not fully synchronizing
    • Playlist remapping failure
    • Server resources depleting during searches
    • Startup of rsyncd during server boot
    • SSL certificates failing to load
    • Microsoft Office file formats not opening during manual playback
    • Playlist's shared status being carried over after import or export
  • Known Issues and Workarounds
  • Issue Number
    Affected Module
    Affected Operating System
    Affected Web Browser
    2823 Playlist keyword search is returning JavaScript error in IE8 Playlists Windows XP
    Windows Vista
    Windows 7
    Internet Explorer 8 Wait for page to finish loading before performing a keyword search.
    2829 No video playback with QuickTime 7.6.6 in Safari browser Playlists OS X 10.5 (Leopard)
    OS X 10.6 (Snow Leopard)
    Safari 4.x
    Safari 5.x
    Use SAFARI Montage Media Player or any supported version of Firefox.
    2830 Audio issues with QuickTime 7.6.6 on Windows Playlists Windows XP
    Windows Vista
    Windows 7
    Internet Explorer 7 – 8
    Firefox 3.0 – 3.6
    Use SAFARI Montage Media Player or reinstalled QT version 7.6.5.
    2831 QuickTime full screen opens behind SAFARI Montage window Playlists OS X 10.5 (Leopard)
    OS X 10.6 (Snow Leopard)
    Firefox 3.6 Click on the QuickTime window to bring to front.
    2834 Supported documents files are not appearing in CMC during All-Call CMC/Kiosk Any Any Known issue with no solution.
    2836 Internal database error appearing for reservations that are assigned to deleted devices Pathways SM Any Any Add another stream to reservation or delete the current reservation.
    2859 Bulk Media File Validator does not recognize Bulk Web Link URL formatting Web Links Any Any Web links are not be supported by the Bulk Media File Validator.
    2884 Web browser stops responding after clicking on SAFARI Montage Media Player's play button to restart playback Managed Home Access Windows XP
    Windows Vista
    Windows 7
    Internet Explorer 7 – 8
    Firefox 3.0 – 3.6
    Click on the title's Play button to restart playback.
    2892 Manual navigation for Playlist playback is not present when a Web Link is from a SAFARI Montage server Web Links Any Any Known issue with no solution.
    2895 Clicking the Control CMC button returns a Script Error Pathways SM Windows XP
    Windows Vista
    Windows 7
    Internet Explorer 7 – 8
    Firefox 3.0 – 3.6
    Close the device remote, reopen the device remote and click Control CMC.
    2897 Web Links to Windows Media Player videos are not embedded in browser Web Links Windows XP
    Windows Vista
    Windows 7
    Internet Explorer 7 – 8
    Firefox 3.0 – 3.6
    Known issue with no solution.
    2910 Full screen opens in embedded browser with Windows Media Player in Firefox Playback Windows XP
    Windows Vista
    Windows 7
    Firefox 3.0 – 3.6 Use SAFARI Montage Media Player or Internet Explorer with Windows Media Player.
    2913 Stream does not play after changing URL Streaming Windows XP
    Windows Vista
    Windows 7
    Internet Explorer 7 – 8
    Firefox 3.0 – 3.6
    Use SAFARI Montage Media Player or disable DB Cache.
    2921 Content Inactive panel is appearing on the product page for Montage URLs Web Links Any Any Activate content packages on the receiving school.
    2951 Pausing video playback for 5 minutes or more, then resuming playback will cause the web browser to stop responding Web Links Windows XP
    Windows Vista
    Windows 7
    Internet Explorer 7 – 8
    Firefox 3.0 – 3.6
    Restart web browser.


1Requires SAFARI Montage Media Player for playback.

Microsoft® Windows®

Operating System
  • Windows XP Service Pack 3
  • Windows Vista®
  • Windows 7
Web Browsers
  • Internet Explorer® 7.0 - 8.0
  • Firefox® 3.0 - 3.6

    Note: For version 3.0, full-screen playback unavailable for all media players; for version 3.6, full-screen playback requires SAFARI Montage Media Player.

Minimum Hardware
  • 1.5 GHz CPU (Recommended: 2 GHz or greater)
  • 256 MB RAM (Recommended: 512 MB or greater)
  • 64 MB of Video RAM
Apple® Mac OS®

Operating System
  • Mac OS X v10.4
  • Mac OS X v10.5
  • Mac OS X v10.6 (32 and 64-bit)
Web Browsers
  • Safari® 4.0 - 5.0
  • Safari® 5.0 (64-bit)
  • Firefox® 3.0 - 3.6

    Note: For version 3.0, full-screen playback unavailable for all media players; for version 3.6, full-screen playback requires SAFARI Montage Media Player.

Minimum Hardware
  • Power PC® G4 (Recommended: G5 or Intel® processor
  • 1GHz CPU (Recommended: 1.6 GHz or greater)
  • 256 MB of RAM (Recommended: 512 or greater)
  • 64 MB Video RAM

Browser Plug-ins (All Platforms)

  • SAFARI Montage Media Player
    • Plays both Windows Media® and Apple QuickTime® (Apple QuickTime 7.6 required)
    • Installers

    • Version 4.2.4 (32-bit Windows XP, Vista, 7)
    • Version 4.2.3 (32-bit OS X6)
    • Version 4.3.5 (64-bit OS X6)

      NOTE:For use only on 64-bit OS X systems; 32-bit OS X systems should use version 4.2.3 of the SAFARI Montage Media Player

    • Required for:

    • Microsoft Windows Vista and Windows 7 Compatibility
    • Pathways SM
    • SAFARI Montage Managed Home Access Module
    • Closed Captioning Toggle
    • Alternate Language Audio Tracks
    • Enhanced Full-Screen Playback
    • Playback of Career Clips Content
  • Apple QuickTime 7.6
    • Required for Windows operating systems and Mac OS for playback of QuickTime and H.264 content, and Managed Home Access.
  • Microsoft Windows Media Player 11 (Windows XP and Windows Vista) or Microsoft Windows Media Player 12 (Windows 7)
    • Required for the playback of Windows Media. Windows Media playback not available on Mac OS.
  • Adobe® Flash® Player 10 - Required for Visual Dictionary interactive image package.
  • Adobe® Acrobat® Reader 9
  • Sun® Java® 6 Standard Edition - required for CreationStation uploads.

Additional Local Software

Additional software may be required to create or view certain CreationStation content.

  • Software clients for the associated file types
    • SMART Notebook® Software / Notebook Interactive Viewer - .NOTEBOOK / .NBK
    • Promethean® ActivInspire® / ActiveStudio® / Flipchart Viewer - .FLIPCHART / .FLP / .AS3A
    • Microsoft Office / Office Vewiers - .DOC/.DOCX, .XLS/.XLSX, .PPT/.PPTX
    •® - .SDW/.ODT, .SDC/.ODS, .SDD/.ODP, .ODG; .ODF, .SDP
    • Apple iWork® - .PAGES, .NUMBERS, .KEY
    • Adobe Acrobat Reader - .PDF
  • Interactive Whiteboard Integration - supported software versions.
    • SMART Notebook Software / Notebook Interactive Viewer - v 9.5 or greater
    • Promethean ActivInspire (v 1.5 or greater) / ActiveStudio (v 2.5 or greater) / Flipchart Viewer

Managed Home Access Clients
  • SAFARI Montage Media Player 4.2.x
  • Appled QuickTime 7.6
  • 768kbps Broadband Internet Connection

Local Area Network
  • 100Mb Wired Ethernet
  • NetBIOS Protocol
    • Windows: "Client for Microsoft Networks" protocol must be active on client machines.
    • OS X: The "Samba" suite of protocols is already active. No changes are required.
  • Switched Backbone
  • Full Duplex

Instructions for Upgrading SAFARI Montage OS to Version 4.2.x

Please note that these upgrade instructions are ONLY for upgrades to installations of version 2.3.13 or higher. If you are currently running a version prior to 2.3.13, you will need to update your installation to 2.3.13 first.

Contents - One(1) Upgrade DVD:
  • SAFARI Montage - 4.2.x Upgrade DVD - Disc 1 of 1

Please read these instructions in their entirety before you begin:
  • These instructions and all related documents are available online at
  • It is important that you review the SAFARI Montage 4.2.x Release Notes available online, as these may include Known Issues that you should understand before running the upgrade.
  • Review the SAFARI Montage 4.2.x System Requirements, which include important information that will ensure your environment meets all requirements.
  • Allow for time to backup your system in your update planning.
  • No one should use the SAFARI Montage System during the update process, so please perform this update during off-hours.
  • Review any questions with Technical Support in advance. Please note that SAFARI Montage Technical Support is available Monday - Friday from 8 a.m. to 7 p.m. Eastern Time and they may be contacted by telephone at 800-782-7230 or online via
Important Considerations:
  1. SAFARI Montage Media Player Deployment:
    • We recommend you update all client computers to the current version of the SAFARI Montage Media Player prior to running the OS upgrade. Not doing so will result in all users receiving an alert upon logging in to SAFARI Montage instructing them to upgrade the player. The latest version of the player is available for download at
  2. Determine the version of SAFARI Montage OS that you are running by clicking on the "Admin" tab. Then click on "System" within the "Settings" menu on the left nav.
    • If you are upgrading from version 3.2.x or later:
      • This upgrade requires approximately two hours to complete for each server in your environment.
    • If you are upgrading from version 2.3.13 - 3.1.x:
      • This upgrade includes significant database updates and optimizations and it may take from four to six hours to complete on your primary server, after which updates can be distributed and synchronized to your expansion and remote school servers.
      • The total time to complete the update will depend upon the number of servers in your specific environment, so please use the following guidelines when planning your schedule:
        • 1 or 2 servers can be upgraded overnight.
        • 3 or more servers should be upgraded when 1-2 days of downtime can be scheduled.
      • Once the software update is complete, the SAFARI Montage server will reboot, and the database optimization process will begin automatically.
  3. If monitoring the update from the console, be aware that the system may appear to be inactive at certain times during the update. This does not mean that the update has stopped.
WARNING: DO NOT interrupt the update in any way or power off the server at any time during the update process or database optimization. Doing so may severely and irreparably damage your Safari Montage system.

If you are running WAN Manager with Expansion Server(s):
  1. The Expansion Controller must be upgraded first. See Upgrade Instructions below.
  2. Once the Expansion Controller has been upgraded, it will automatically push the upgrade to all of the Expansion Servers. The progress of the upgrade can be viewed by navigating to Admin -> Expansion Server -> Expansion Servers.
If you are running WAN Manager with Remote School Server(s):
  1. The WAN Manager Parent server must be upgraded first. See Upgrade Instructions below.
  2. Once the upgrade is completed on the WAN Manager Parent server, you will be able to automatically 'push' the upgrade to the Remote School Servers, thereby eliminating the need to upgrade them separately on-site.
    1. Navigate to Admin -> WAN Manager -> Remote School Servers
    2. Either check 'Remote update all servers', which will update five servers at a time until they have all been upgraded, or select individual servers to be upgraded by checking the box next to the server name.

Total time to upgrade all expansion and/or remote school servers will depend upon the total number of servers and available bandwidth. The upgrade will be downloaded to each remote server, where the upgrade process will run automatically and take approximately one to two hours. If 'Remote update all servers' is selected, servers will be processed in groups of five, and upgrades will run concurrently on each group of remote servers.

Upgrade Instructions:
  1. Backup your SAFARI Montage system via the Administration tools:
    1. Navigate to Admin -> Data Recovery -> Backup
    2. Perform a full backup setting the backup option 'Data Only' to 'No'.
  2. At the SAFARI Montage Console, select 'Eject Removable Media' to open the DVD drive and insert the SAFARI Montage Upgrade DVD.
  3. Select 'Update SAFARI Software' from the console menu.
  4. Select 'Update from CD or DVD' to run the software upgrade which will take approximately one to two hours, after which the server will reboot.
  5. If you are upgrading from a version prior to 3.2.x, database optimizations will begin automatically when the server reboots. Please allow at least six hours for this process to complete.
  6. When the upgrade is complete, choose 'Eject Removable Media' from the SAFARI Montage Console Screen and remove the disc.

Deploying the SAFARI Montage Media Player:

Go to to download the latest version of the SAFARI Montage Media Player and for instructions on how to deploy the player to your client environment.